Bunna Bank Mobile Banking Registration Guide

You can do everyday banking from your phone with Bunna Bank mobile banking service. This guide covers how to register, how to log in through the app, or use the USSD code. And what you can do once you are logged in.

Bunna Bank mobile banking is the bank’s digital channel for managing your account from your phone. It comes in two forms:

• The Bunna mobile app for Android and iPhone
• USSD banking by dialing *820# on any phone, without internet

Any Bunna Bank account holder can use Bunna Bank mobile banking. You don’t need a smartphone. Smartphone users use the app, while feature phone users use USSD.

How to Register for Bunna Bank Mobile Banking?

To activate Bunna Bank mobile banking, you need to visit the branch. You can visit any branch near you.

Step 1: Have an active Bunna Bank account

If you don’t have one yet, you can open a new account, as it requires a valid ID, two passport-sized photos, and an initial deposit of 100 birr. You can also open a Bunna Bank account through an online onboarding portal and start the application from home.

Step 2: Visit any Bunna Bank branch

Bring your ID and the phone number you want linked to your account. Ask the staff to activate mobile banking.

Step 3: Get your 6-digit PIN by SMS

After activation, Bunna Bank texts you a 6-digit PIN. Keep that message private. It is advised that you don’t screenshot it or leave it in your photo gallery.

Step 4: Make your first login

• Basic phone or no data: dial *820# and enter the 6-digit PIN
• Smartphone: install the app and log in with the credentials you were given

Step 5: Change your PIN

The service includes a PIN change option. Use it early and pick something that isn’t your birth year or phone number.

How to Download the Bunna Mobile App?

1. Open the Google Play Store or Apple App Store.
2. Search for Bunna and check that the publisher is Bunna Bank. Or use the download links that are available on the bank’s website.
3. Install it and log in.

How to Use Bunna Bank USSD Banking (*820#)?

USSD works on a basic handset, uses no mobile data, and runs the same menu every time.

1. Dial *820#
2. Enter your 6-digit PIN
3. Pick an option from the menu: balance, mini statement, transfer, airtime, payments, and more.

If you’re travelling in an area with a weak data signal, USSD can still go through when the app won’t load.

What You Can Do With Bunna Mobile Banking?

According to the bank’s published feature list, you can:

• Check your balance and get a mini statement
• Transfer to your own accounts and to other Bunna Bank accounts
• Send money to other banks (A2A transfers)
• Transfer to Telebirr and Safaricom M-Pesa
• Buy airtime for Ethio telecom and Safaricom
• Pay school fees and utility bills
• Pay merchants by scanning a QR code (app) or entering a merchant ID (USSD)
• Find branches and ATMs
• Manage beneficiaries and invite friends (app)

On USSD, dial *820#, enter your PIN, choose merchant payment, select your account, enter the merchant ID and amount, then confirm.

Mobile App vs. USSD

Troubleshooting Common Problems

• I didn’t get my PIN SMS. Check that the number on your account is correct. Visit the branch or call 8501.
• My PIN is blocked. Too many wrong attempts will usually lock you out. Contact the branch or the 8501 centre to reset it.
• My transfer to another bank hasn’t arrived. Keep your receipt and call 8501. The contact centre handles A2A transfer disputes, airtime top-up disputes, and Telebirr and M-Pesa disputes.
• USSD isn’t responding. Check your network signal, wait a minute, and dial again. Network congestion is usually the cause.
• I changed my SIM card. Inform the bank. Your mobile banking is tied to your registered number.

Contact Bunna Bank

• Contact center: 8501
• Head office: +251-111-580861
• Email: [email protected]

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